Mailing FAQ

Mailing FAQ
 1. What are the steps for Direct Mailing service?

 * Place your order on the web site
 * Upload your mailing list or have us procure a mailing list for you
 * Payment of mailing service charges and postage fees

2. What are the minimum pieces required for mailing?

 * Presorted Standard - minimum 200 pieces
 * Presorted First Class - minimum 500 pieces
 * Non-Presort First Class - minimum 200 pieces
 * Non-Profit (Standard) - minimum 200 pieces

 3. What type of paper can we ink jet for mailing?

 * We can ink jet on virtually any stock that does not have UV coating on the address area 4. What is the address and indicia layout for mailing?
 * You must have: 3.5"w x 2"h inches of blank space at the bottom right hand corner for addressing. 1.25"w x 1.25"h inches of blank space at the top right hand corner for the indicia

 5. What is included in mailing services?

 * Data process of one mailing list ($15 for each additional list)
 * C.A.S.S. Certification (Coding Accuracy Support System)
 * N.C.O.A (National Change of Address)
 * De-dupe list * Pre-sorting
 * Ink jet setup and addressing
 * Post Office delivery

 6. What is the turnaround for mailing?

 * 200 - 25,000 pieces 1 - 3 business days
 * 30,000 - 60,000 3 - 5 business days
 * 70,000 - 100,000 5 - 7 business days

 7. How do we get postage estimate?

 * Postage rates are on the mailing services site. Actual postage costs will be determined once we process your provided mailing list

 8. Is postage included in the mailing service cost?

 * No, postage is a separate charge

 9. How do we pay for mailing services?

 * Mailing services and postage will be will need to be paid for before a job is delivered to the post office. You can include mailing service charge with postage on same check.
 10. How do we pay for postage?

 * Postage can be paid by check or credit card

 11. What happens to the remainders that are not mailed out?

 You have 1 of 3 options:
 * Pickup from our warehouse
 * Ship via UPS
 * We will recycle

 12. Can we use our own permit instead of EUM's?

 * Yes, we can mail using your permit. Subject to delivery charges to the required post office
 13. Does EUM mail for Non-Profit organizations?
 * Yes, if you have a Non-Profit account with USPS

 14. Can an extra line be added to the addressing lines?

 * Our standard pricing includes a maximum 5 lines. Additional lines may require an extra setup and setup charge. Please call for details.

15. What types of files are acceptable for mailing list?

  * We accept the following formats: .xls (Excel [recommended]), .csv (Comma delimited), .txt (ASCII text file) see List Exporting for more info

 16. What class of mail is offered?

 * Automation and Non-Automation First-Class, Standard and Non-Profit Cards, Letter, Flats and Parcels.

 18. Does the post office guaranty delivery times? Absolutely not!

 * First class mail delivery time is estimated 1- 3 business days. Best for dated material
 * Standard and non profit delivery time is from 1 to three week